Refund Policy – jeweloasis.store

Last updated: Jun 9, 2026

Thank you for shopping at JEWEL OASIS. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return.

Unfortunately, after 30 days, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it
The item must include original tags and packaging
Proof of purchase or order confirmation is required
Items returned without prior approval may not be accepted

3. Return Shipping

Customers are responsible for return shipping costs unless the item is:

Damaged
Defective
Incorrectly shipped

To request a return, please contact us at:

Email: contact@jeweloasis.store

We will provide return instructions after reviewing your request.

4. Restocking Fees

We do not charge restocking fees on returned items.

5. Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at:

Email: contact@jeweloasis.store

Please include:

Your order number
A description of the issue
Photos of the damaged or incorrect product (if applicable)

We may request photos for verification purposes before issuing a refund or replacement.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or customization reasons where applicable.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

JEWEL OASIS
Email: contact@jeweloasis.store
Phone: +1 845-472-6485
Address: 6280 Sawmill Rd, Dublin, OH 43017, USA